Help & Support
FREQUENTLY ASK QUESTION
What payment methods do you accept?
We accept major credit cards, PayPal, and other secure payment methods. All transactions are processed securely to ensure your information is protected.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment on our website or the carrier’s website.
How can I contact customer service?
You can reach our customer service team via email at jake@bohoandbutterflys.com
or through our contact form on the website. We aim to respond within 24-48 hours.
Do you offer international shipping?
No, we ship only to U.S
Can I make changes to my order after it has been placed?
If you need to make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that changes may not be possible if the order has already been processed or shipped.
How long does shipping take?
Shipping times vary based on your location and the shipping method selected at checkout. Generally, orders are processed within 2-3 business days and delivery times range from 7-15 business days.
What is your return policy?
We offer a 30-day return policy on most items. If you are not satisfied with your purchase, please contact our customer service team to initiate a return or exchange.